We offer 30 days no reason refund policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
If you used more than 10% or 100 credits (which is less) you brought, we only refund the credit you do not used. For example, if you buy 1,000 credits and used 500 credits, we only refund the left 500 credits.